Grok Imagine v2

Refund Policy

Refund policy for Grok Imagine v2

Overview

Last updated: April 9, 2026

At Grok Imagine v2, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds may be issued for our AI video generation services.

1. Subscription Refunds

If you are not satisfied with your subscription, you may request a refund within 30 days of purchase, provided that:

  • You have used no more than 20% of your allocated credits during the subscription period.
  • Refunds will be calculated proportionally, with deductions for any credits used.
  • Payment processing fees (approximately 5%) will be subtracted from the refund amount.

2. Subscription Renewal Refunds

For automatically renewed subscriptions:

  • Refund requests must be submitted within 30 days of the renewal date.
  • No credits must have been used during the renewed subscription period.
  • Upon approval, your subscription will be immediately canceled.

3. Credit Package Refunds

For one-time credit package purchases:

  • Refunds are available if less than 50% of the purchased credits have been used.
  • The refund amount will be based on unused credits, minus processing fees.
  • Refund requests must be submitted within 30 days of purchase.
  • Used credits are non-refundable.

4. Subscription Plan Changes

If you wish to change your subscription plan:

  • Annual subscriptions may be converted to monthly subscriptions.
  • One month's fees plus processing costs will be deducted.
  • The remaining balance will be refunded to your original payment method.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Payment processing fees
  • Credit packages where more than 50% of credits have been used
  • Subscription time that has already elapsed
  • Requests made after the 30-day refund window
  • Used subscription periods

6. How to Request a Refund

To request a refund:

  1. Send an email to support@grokimagine.com with your account email address and the reason for your refund request.
  2. Our team will review your request and respond within 3-5 business days.
  3. Approved refunds will be processed to your original payment method. The timing may vary depending on your payment provider.

7. Policy Updates

We reserve the right to modify this Refund Policy at any time for operational or legal reasons. Changes will be posted on this page and will take effect immediately.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at support@grokimagine.com.